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Frequently Asked Questions

  • What type of pallets does Pallet Bros. offer?
    We offer all wooden pallets! This includes standard 48 x 40 wood pallets, new pallets, recycled pallets, combo pallets, and any and all custom sized pallets tailored to fit your product. The pallet buying process is centered on your business needs, whether you require Grade A or B pallets, ISPM-15 Certified Heat-Treated wood pallets, or pallets with 2-way or 4-way entry, Pallet Bros. has you covered.
  • What industries do you serve?
    At Pallet Bros. we pride ourselves on serving a diverse customer base and being a part of many different industries. Being centrally located in Austin, we are surrounded by different businesses across industries that are crucial to the Texas and U.S. supply chain. Some examples of customer industries we serve are consumer goods, food and beverage, construction, construction materials, wholesale landscaping supplies, and so many more. If your business needs pallets to transport or package your products, you can be sure Pallet Bros. has the experience and ability to service all industries.
  • What is your minimum order quantity?
    We don't have an exact number. Our core customers typically order a a minimum of a truckload of pallets per month, which is roughly 600 pallets. Our pricing improves with more volume, so the more pallets you order, the better it is for your bottom line. However, many customers of ours have smaller orders and we take pride in our flexibility to meet customer needs, no matter the volume. Contact us today and we'll help you out no matter your needs.
  • Does Pallet Bros. manufacture wood crates?
    Absolutely! Below are a few of the wood crate services we offer. This isn't an exhaustive list, so be sure that we'll work with you to determine the best option available. Heat-treated crates for international shipping Boxing, crates, custom cases trade show crates and packaging Crates for stocking and storage Domestic crating For bigger projects, we offer on-site crating
  • Do you deliver across Texas?
    Yes to both! Pallet Bros. offers delivery for all our pallet orders. We have sold pallets to businesses across the state of Texas and as far away as Georgia. We also offer flexible pick-up options for our customers.
  • Does Pallet Bros. offer alternative materials for pallets?
    For new pallets, Pallet Bros. only offers wooden pallets. Over 90% of the in cycle pallets in the U.S. are wooden. Wood pallets are easier to recycle and repair than plastic or metal pallets, making them a sustainable packaging solution. While we are able to source used plastic pallets if needed, we believe wood pallets offer the most cost effective and environmentally friendly solution, new or recycled.
  • Does Pallet Bros. offer custom pallets?
    Absolutely! As a premier pallet supplier, Pallet Bros. offers full customized pallets tailored to fit your specific needs, such as reinforcing certain areas or modifying dimensions. We can offer different entry points for pallets (2 way entry or 4 way entry), all shapes and sizes, and heat-treated pallets. At Pallet Bros. we know not all businesses are the same, which is why we specialize in manufacturing pallets tailored to fit your unique needs. A few examples of custom sized pallets, common use cases, and common modifications include: 48" x 20" pallets: Retail 48" x 42" pallets: Beverages, chemicals 48" x 45" pallets: Automotive, rubber or other materials 40" x 40" pallets: Manufactured metals, dairy 45" x 45" pallets: Manufactured materials 36" x 36" pallets: Beverages 2-Way entry pallets 4-Way entry pallets Block pallets Euro pallets Half Pallets Heat Treated (HT) pallets for export
  • What is a pallet?
    A pallet is a flat platform, often made of wood, plastic, or metal, used as a base for storing, handling, and transporting goods. Pallets provide stability for goods during movement and are typically lifted by forklifts, pallet jacks, or other machinery equipped with forks. They are widely used in warehouses, distribution centers, and manufacturing facilities for efficient storage and transportation of goods. Pallets come in various sizes and designs, with standard dimensions established to facilitate compatibility across different handling systems and transportation modes.
  • Why should my business use pallets?
    Pallets offer several advantages in storage, handling, and transportation processes. Most notably, pallets offer efficient storage in warehouses, facilitate transportation of goods, offer easy handling with equipment, and enhanced protection against product damage. These advantages from pallets collectively contribute to streamlining supply chain processes, improving efficiency, and reducing operational costs. Bottom line, pallets allow for safer and more efficient handling of goods during storage and transportation, while providing standardized and simplified logistics operations.
  • What are pallet grades?
    A wood pallet grade refers to a classification system used to categorize pallets based on their quality, condition, and suitability for various applications. The most common wood pallet grades you will hear are Grade A and Grade B. Grade A Pallets are in excellent condition, with minimal or no damage. They are typically new or nearly new and free from defects such as broken boards, protruding nails, or structural issues. Grade A pallets are suitable for high-value or sensitive goods and often command a higher price. Grade A pallets can still be repaired, but repairs would be considered minor. Grade B pallets may show signs of wear and use, such as minor damage, repaired boards, or superficial blemishes, but they are still structurally sound and suitable for most general-purpose applications. Grade B pallets are commonly used for shipping and storage in various industries. These pallets have usually had stringers repaired or replaced.
  • What is a 48x40 wood pallet?
    48x40 wood pallets are the industry standard pallet size, measuring 48" (L) x 40" (W) x 5.5" (H). These pallets are commonly referred to as GMA pallets (Grocery Manufacturers Association), and are among the most widely used pallet sizes in the United States, not just for Grocers but for many industries. Renowned for their efficient load bearing capacity, ease of storage and transportation, and compatibility with most forklifts and pallet jacks, 48x40 pallets have become the standard pallet size in the U.S. serving various industries.
  • What does the average pallet weigh?
    While it depends on a number of different factors, the average weight of a standard 48x40 pallet is 32 lbs.
  • Why wooden pallets instead of plastic pallets?
    Wood pallets can be customized to fit a business' specific needs, whether it be size or load-bearing requirements, wooden pallets offer versatility and flexibility that plastic pallets can't provide. This is especially evident when transporting heavy or dense products because wooden pallets generally have a higher weight capacity than their plastic counterparts. Wood pallets also tend to be more cost-effective due to lower manufacturing, repair, and replacement costs, which is advantageous for budget-conscious businesses or those with high pallet turnover. From an environmental standpoint, wooden pallets are the clear winner. They are considered sustainable as they can be recycled, repaired, and repurposed, aligning with businesses' sustainability commitments.
  • What are heat-treated pallets?
    Heat-treated pallets, often abbreviated as HT pallets, are wooden pallets constructed of lumber subjected to a heat treatment process to meet international standards, most notably the ISPM 15 (International Standards for Phytosanitary Measures No. 15). The high temperature kills any insects, larvae, or other organisms that may be present in the wood, reducing the spread across borders. Pallets that have been properly heat treated are typically marked with a stamp or label indicating compliance with ISPM 15 standards. Pallet Bros. is certified to provide heat-treated pallets under compliance with ISPM 15 requirements. We are audited and certified annually by third-party inspectors to provide heat-treated pallets (HT pallets) for export in accordance with the most current ISPM 15 requirements. ​
  • Do I need heat-treated pallets?
    Heat treatment is mandated by U.S. customs under the ISPM-15 program, so heat-treated pallets should be used when you need to transport goods across international borders or when you want pest-free packaging. Heat-treated pallets are also more durable and built to withstand the toughest environmental conditions, ensuring your packaging remains secure during transit.
  • How do I know my pallet has been heat-treated?
    When a wooden pallet is made of heat-treated lumber, the pallet manufacturer is required to clearly and legibly stamp their unique unique operator number on the outside of the stringers on two opposing sides of the pallet. This mark typically includes the country code, the treatment code (HT for heat treatment), and a unique identification number.
  • Can I order heat-treated pallets from Pallet Bros?
    Yes! Pallet Bros. is certified to provide heat-treated pallets. This certification requires monthly audits by third-party inspectors to ensure accordance with ISPM 15 standards. To order, you can click here to fill out our request form, call us at (512)-522-3003, or reach out over email.
  • Why use wooden crates?
    Wooden crates offer several advantages, including durability, versatility, and sustainability. They provide robust protection for goods during transportation and storage, can be easily customized to fit various shapes and sizes, and are re-usable. Additionally, wooden crates offer excellent stacking capabilities, making them a preferred choice for many industries. There are a number of different crate styles and designs so whether you have a heavy load or fragile goods that need transport, Pallet Bros. can offer a customized solution.
  • What information do I need to order a crate from Pallet Bros.?
    We strive to provide superior customer service at Pallet Bros. When ordering a crate (or pallet) the more information we have upfront the better, which is why we always recommend giving us a call or reach out via email to go through exactly what you need. Having the following information handy will be helpful: Contents of the crates so we can help determine the best option Crate style type (plywood top, hinged top, etc.) Load requirements Any special hardware requests (screws, nails, staples, particular hinges, etc) How you are transporting the crates Inside measurements – length, width and height (inches) Heat-treated or not
  • How do I request a quote?
    We’d be happy to provide you a quote for your pallet needs, you can click here to fill out our request form, call us at (512)-522-3003, or reach out over email.
  • What information do I need for a pallet quote?
    At Pallet Bros., we like to make the pallet buying experience as consultative as possible. We want to make sure we can provide accurate and timely information so you can get back to running your business. To receive the most accurate quote, having the below information handy is a great starting point. Don't worry if you're unable to provide all the info, we can walk you through everything. Pallet Specifications: Pallet dimensions: Length x Width in inches Number of deck boards and stringers needed Maximum weight of the unit load (United load weight = weight of pallet + total weight of product to be loaded on pallet) New or used pallets? or a combo of both? Entry for forklift or other equipment: 2-way or 4-way Heat-treated or not Do you need notched runners? Other Information: What you plan on using the pallets for Monthly quantity needed Delivery requirements – customer collection or delivery to site
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